We have been using filipay for several years. Their staff is always helpful and responsive. Anytime we have asked for a special report or need any special assistance, it is always handled very quickly.
When I first introduced to the world of automated Payroll System, I'm a bit afraid how I will adjust myself since I worked with manual process before. Good thing the Filipay system, together with our outsourced Payroll Team helped me a lot to be more confident and to learn a lot of things related to the automated payroll processes.
The instant connection of the DTR to time records for the payroll process is very helpful in easier payroll period processes. The one-stop-shop features of the program from DTR to the application and to the payslip reporting are very helpful, and it saved us more work compared to before.
Filipay is a detailed and flexible payroll system. It also has good customer service.
Filipay, has been our HRIS provider for almost one year already.
We are delighted to have very helpful customer service.
Always ready to assist us on the different concerns that we are encountering from implementation of the system to actual use of the platform.
We had manual payroll process before, but we now have an easy payroll process using FiliPay System which helped us generating reports from government, SSS, PHIC, Pag-Ibig, BIR and also Pay Slip, bank report and monitoring our Leaves. We also resolved our problem in our time and attendance especially, now that we are in a work from home set-up. Filiclock is a big help for us to monitor the time IN and OUT of our employees, there's no need to submit the manual DTR like in the past.
We have nothing to compare because it’s our first time to use the Payroll System from other provider.
We have nothing to say negative with regards to FiliPay support and in the course during the implementation, Filipay gave us 100% support until we went go live and until now. FiliPay team members guided and support us every time we encountered some issues/problems or in need of additional info, the responses are always quick.