Terms and Conditions

  • filipay acts only in the capacity of a payroll services provider. As such, filipay is not a party to any employment contract or arrangement between the client and such client’s employees and bears no responsibility for fulfilling any obligation that may arise out of the relationship between employer and employee.
  • All pay periods administered by filipay will be based on calendar weeks, months, and years. filipay payroll runs are based upon complete weekly, semi-monthly, monthly or annual cycles.
  • filipay acts only as a payroll service provider to active clients. If a client no longer has any staff, the client may choose between two (2) options:
    1. filipay will cease providing services to the client but the latter forfeits any advance payment made to filipay for payroll processing;
    2. filipay will continue the services until the end of contract.
  • filipay clients are required to provide full and accurate information concerning their company and staff and any changes that may affect filipay’s service. filipay shall not be held responsible or bear any liability for any consequence that may arise as a result of any incorrect and incomplete information provided by a client.
  • filipay reserves the right to discontinue its payroll service to clients, at any time, either through verbal or written notice.
  • filipay client shall give filipay written notice at least five (5) months before the end of the contract in case it decides to no longer renew the same.
  • Should the client require additional services, the parties shall negotiate the rates for such additional work before implementation. filipay will process weekly/semi-monthly/monthly wage slips at the current rates as advertised.
  • filipay payroll services are subject to weekly/semi-monthly/monthly charges. Clients are invoiced in accordance with their individual agreement; this is calculated based on clients’ payroll numbers and frequency. Non-payment of any invoice as of due date will result in the suspension of any payroll services. filipay will not accept any liability or bear any responsibility for any consequence arising from the suspension of the payroll service.
  • filipay requires all alterations to payroll to be received before their agreed deadline. After the deadline, filipay will process pay slips for the coming pay date based on the pay date instruction. Any instruction received after the agreed deadline where clients require amended wage slips may result in additional charges against the client.
  • Where information concerning changes in a posted payroll is provided after the agreed deadline and/or without following established procedures, and especially where this results in a significant amount of extra work, filipay reserves the right to charge an additional fee to cover the additional work involved.
  • Where a client’s circumstances require a significantly increased amount of work from filipay above its ordinary payroll services, filipay reserves the right to charge an additional fee to cover such additional work subject to notification to the client.
  • In the event of a dispute between a client and its employee or employees, filipay will act based on the client’s instructions. However, factual payroll information will not be unreasonably withheld from an employee who has, in any case, a statutory right to access their filipay records. filipay reserves the right to advise the client, where that client’s proposed course of action is illegal or in breach of its statutory obligations as an employer and refuse to carry out any such instruction.
  • filipay shall not be liable for any penalty, fine, interest or charge of any kind from the Bureau of Internal Revenue (BIR), the Social Security System (SSS), the Philippine Health Insurance Corporation (PH), the Home Development Mutual Fund (HDMF) or any government office, agency or instrumentality or government owned and controlled corporation (GOCC) that may arise as a consequence of the failure by the client to withhold and/or pay any income tax or contribution liability payments as they fall due. Neither shall filipay be liable for any such penalty, fine, interest or charge of any kind by reason of the client’s failure or delay in providing accurate information to filipay which affects or delays the client’s submission of any statutory returns to the BIR, SSS, PH, HDMF or any other government office, agency or instrumentality or GOCC by their respective due dates.
  • filipay shall not be liable for any overpayment or underpayment of wages resulting from an error in the processing of an employee’s specified wage in excess of one (1) payroll period from the time the client informs it of the changes in such employees’ compensation. It is each client’s responsibility to check payslips received from filipay to ensure that the information indicated therein are correct as of payslip date. The Client shall provide filipay email or written notice of any error in the computation of wages and other benefits to enable filipay to make necessary changes.
  • While filipay will take reasonable efforts to make the clients aware of its tax and statutory contributions under its proposed or actual payroll arrangements under the filipay system, filipay shall not be responsible for the consequences that may arise out of a client’s unfamiliarity with or lack of understanding of how the filipay system works in terms of its own payroll arrangements. filipay shall not be responsible for any additional tax or contributions liability incurred because of the client’s failure to follow advice given by filipay.
  • filipay reserves the right to alter, amend and re-issue the terms and conditions under which it provides its services as a result of changes in tax, labor or other applicable law or as a result of issues that may arise in the course of providing a service to its clients. Clients will be notified in advance of any changes to the terms and conditions of filipay which affect them.
  • filipay will only provide a payroll service subject to the regulations by the law. This includes employment regulations and rules governing the BIR, SSS, PH, or the HDMF.
  • filipay reserves the right to suspend further payroll service if clients do not adhere to these terms & conditions.
  • filipay will not bear any responsibility or accept any liability for errors that may occur during the payroll service to clients, and/or after the end of a payroll service to clients, with respect to carrying out the payroll provider services pertaining to end of year Alphalist submissions and its relevant forms, together with any liaison with government agencies on a client’s behalf.
  • filipay will not accept liability for any loss or damage, direct or indirect, arising as a result of any advice or service of any other organization introduced by, but not within the control of filipay.
  • filipay will not accept liability for any miscommunication between filipay and the Client or any deficiency or failure in the service attributable to the actions of a government or bank system or any other circumstances over which filipay has no direct control.
  • Clients are requested to contact filipay if information they are expecting from filipay has not been received within five (5) working days of it being due, unless they have already been advised by filipay of a delay.
  • filipay observes a strict duty of confidentiality and will not disclose information held by it to any person without the client’s consent unless compelled to do so by law.
  • filipay reserves the right to suspend the payroll service and/or inform government offices, agencies and instrumentalities or GOCCs that it no longer acts for the client in case said client fails to pay Xerosoft invoices after one (1) week. If, after suspending payroll services, the client wishes the filipay to continue the services, all unpaid invoices plus an interest of one percent (1%) of total payroll processed fee will have to be paid prior to any resumption of payroll processing on behalf of the client.

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